Courier Hub

Yes! We accept Visa, Master Card. American Express, cash or company cheque.

You can set up an account by clicking on the ‘Direct billing apply now’ tab, it generally takes 1-3 days to set an account up, We accept all types of payment including direct deposit for payment of account.

Yes, you can. You can view and track all orders assigned to your account whether they are placed online, set up as a scheduled order or called into our dispatch office.

Yes, you can, however hours of service are based on our office hours so if you place an order at 11 pm for example the start time of the delivery will be considered as 7:30 am the next.

Our office hours are 7:00 am to 5:30pm Monday to Friday, however we do have drivers on call 24 hours a day 7 days a week, after hours orders must be pre-booked within regular business hours. When placing a call please provide us with the hours of operation for the shipper and receiver.

For same day delivery our call-in cut off times are as follows:

Direct 5:00pm

Hot Services 4:00pm

Rush Service 3:00pm

Regular Service 12:00pm

Please see our services page for more info on cut-off times and delivery standards.

Bulky shipments are rated at 15 pounds per cubic foot. To calculate the weight of a bulky shipment multiple the Width x Height x Length in inches and then divide by 115. This will give you the weight.

If a place is closed when our driver attempts to deliver, we can be given authorization to leave the goods or to mail slot the delivery if it is a document. If we arrive at a location and the company is closed, we will call for further instructions. We can hold the delivery for a 2nd attempt or return it back if we are not given permission to leave or mail slot.

If our courier arrives and the pickup will not be ready within 5 minutes, we will contact the customer for instructions. We can either come back when the delivery is ready and there will be a minimum charge for a no pickup (half of the regular rate) on the original order or the driver can wait. If the customer requests the driver to wait, then there is a charge depending on the vehicle required to do the delivery.

We can send a driver immediately and wait for the shipment to be ready. Our standard waiting time charge will be added to the delivery.

If we are given a wrong address, we will contact the customer for re-direction of the delivery. If there is no other address, then the shipment will be returned to the customer at our lowest delivery charged to the customer.

Yes, we have drivers trained in Transportation of Dangerous Goods as required by Transport Canada. We do NOT charge a surcharge for delivery of dangerous goods, As required by Transport Canada it is the shipper’s responsibility to provide the proper documentation and placards if applicable.

Yes, we do provide COD service for any customers that require this service, there is a $5.50 charge for this service along with a return delivery charge.

FSC is calculated based on the following graph, Rate is calculated using the previous month’s fuel prices (diesel and unleaded gas) as provided by MJ Irvin & associates and adjusted monthly.

If you are an online customer, you can view the order under ‘order tracking’ and in most cases the signature and name of the person who signed will be visible, in the rare case that the POD is not available online please call our office and we will be pleased to fax or email a copy of the waybill.

Yes, please contact our office you can either view your invoices/ statements online or we can email them to you.